Last updated: 25 September 2025
We want you to feel confident shopping with Fridgelet.com. This Refund Policy explains how returns and refunds are handled.
1. Eligibility for Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in original packaging, and in resellable condition.
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Certain products (e.g., perishable food items, customized goods, or hygiene-sensitive products) are non-returnable.
2. Process for Returns
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Contact info@fridgelet.com with your order number and reason for return.
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Our team will provide instructions and a return authorization.
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Ship the item back using a trackable service. Customers are responsible for return shipping costs unless the product was defective or incorrect.
3. Refunds
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Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds are processed to your original payment method within 7–10 business days.
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Shipping charges are non-refundable, except in cases of incorrect or defective items.
4. Exchanges
If you received a damaged or faulty product, we will send a replacement at no additional cost.
5. Cancellations
Orders can be cancelled within 24 hours of placement, provided they have not yet shipped.
6. Late or Missing Refunds
If you haven’t received your refund within the expected time, first check with your bank or card provider. If issues persist, contact us at info@fridgelet.com.
7. Rights Reserved
We reserve the right to deny returns that do not meet our policy conditions.
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